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Delivery

Delivery

We aim to deliver all orders within 3-5 working days.

All carriage charges are charged by weight. All orders over 20 kilos will be delivered free of charge.
 
Deliveries to Scottish Highlands and Islands, Isle of Man, Channel Islands, Republic of Ireland and mainland Europe will incure additional carriage charges. Please email us before placing your order so we can advise you on the cost.
 
How long will it take for me to get my order?
The maximum time for delivery is 5 working days. Working days are classed as Monday - Friday excluding UK Bank Holidays.
 
Are delivery dates guaranteed?
Although every effort is made to deliver your parcel on time, during adverse weather conditions this may not always be possible. If for any reason your parcel is not delivered with the service you selected please contact us on 0114 2738999.
 
What happens if I'm not in when you deliver?
Our products are dispatched by our nominated carrier and will require a valid signature as Proof of Delivery (POD).
If you are not in when our courier first tries to deliver, they will put a card through your door giving details of the attempted delivery, and their contact details. If the delivery is not made for any reason, the goods will be returned to us.
 
How do I track my parcel? 
To track a parcel please call our customer services team on 0114 2738999 or e-mail sales@fleetfielddirect.co.uk and we will track it for you there and then and give you the tracking number for future reference.
 
Delivery Address:
Please note, we are unable to change a delivery address once the order has been dispatched