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General Website Terms and Conditions


Terms & Conditions
User Agreement
All goods and delivery costs must be paid for in full by the customer before goods are dispatched.
Fraudulent attempts to obtain goods via unsolicited means are deemed a criminal offense and will be reported
to the appropriate authorities. All prices stated on site are inclusive of VAT.
We hold the right to make changes to these prices at any time prior to a contract becoming legally binding.
All stock is offered subject to availability. If the items you have requested are not available when your order
is processed we will contact you within one working day of order receipt, if we are not able to make contact with
you within 5 working days, the balance for the unavailable goods will be refunded to you via the original payment method.
Fleetfield Chemical Company Limited prohibits copying, hacking and any other forms of site misconduct.
We hold no responsibility for loss of use resulting from bugs or site coding. Fleetfield Chemical Co. Limited holds
all Intellectual Property Rights, therefore consent must be obtained from Fleetfield Chemical Company Limited for
reproduction of any part of the site. Although we take every care to check the content of the site we cannot be held
liable for Links or Postings that may become offensive due to a third party.
We will usually refund you what you paid for the goods but not the delivery charge except in cases where the order
was cancelled under the UK Distance Selling Regulations or the entire order was faulty.
Proper Posting Behavior
Please be advised we will not tolerate any abusive content posted to the site. Therefore we hold the right to amend any
posts that may be offensive.
Loss of Use Upon Violation
The user's failure to conduct themselves in a proper manner within the site will result in termination of their user stats.
Any disputes or enquiries should be sent to:
Fleetfield Chemical Company Limited, Unit 1 Norfolk Bridge Court, Warren Street, Sheffield, S4 7WT.
Place of Registration: England
Company Registration number: 1716898
Registered Office: 380 Wood Lane, Sheffield, S6 5LR
Terms and Conditions
In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services")
are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing
to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take
notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without
notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to
time, we may restrict access to some parts or all of this Website.
This Website also contains links to other websites, which are not operated by Fleetfield (the "Linked Sites"). Fleetfield
has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from
your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such
Privacy Policy
Our privacy policy, which sets out how we will use your information, can be found here. By using this Website, you consent
to the processing described therein and warrant that all data provided by you is accurate.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus,
trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence
or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users;
infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material,
commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or
accessed through this Website. Breaching this provision would constitute a criminal offense under the Computer Misuse Act
1990. Fleetfield will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other
technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary
material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the
property of Fleetfield or its licensors and are protected by copyright laws and treaties around the world. All such rights
are reserved by Fleetfield and its licensors. You may store, print and display the content supplied solely for your own
personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the
content or copies of the content supplied to you or which appears on this Website nor may you use any such content in
connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software
or accompanying documentation supplied by Fleetfield or its licensors. 
Submission of material
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders
are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are
limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be
responsible. Please see our Delivery Information Page for further information.
In order to contract with Fleetfield you must be over 18 years of age and possess a valid credit or debit card issued by a
bank acceptable to us. Fleetfield retains the right to refuse any request made by you. If your order is accepted we will
inform you by email. Where a contract is made with a third party Fleetfield is not acting as either agent or principal and
the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised
user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.
All prices advertised are subject to such changes.
Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only
be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we
send you confirmation by e-mail that the goods which you ordered have been dispatched to you.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate,
errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this
as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods,
you will receive a full refund.
All prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed
where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient
funds to fulfill the transaction. Your card will be debited once the order has been accepted.
Discount Codes
Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied
to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or
certain specified, purchases made though this Website.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy.
Unless expressly stated to the contrary to the fullest extent permitted by law Fleetfield and its suppliers, content
providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be 
implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but
without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of
use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods 
and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked 
Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, 
equity, restitution, by statute, at common law or otherwise. This does not affect Fleetfield' liability for death or personal
injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or 
any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take
advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or 
endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home
page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and
images of third party products, services and/or locations featured on this Website are in no way associated, linked or 
affiliated with Fleetfield and you should not rely on the existence of such a connection or affiliation. Any trade 
marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is 
referred to it is used solely to describe or identify the products and services and is in no way an assertion that such 
products or services are endorsed by or connected to Fleetfield.
You agree to indemnify, defend and hold harmless Fleetfield, its directors, officers, employees, consultants, agents, and 
affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees)
arising from your use of this Website or your breach of the Terms of Service.
Fleetfield shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the
Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the 
enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and 
effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining
part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and 
interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
Fleetfield takes complaints very seriously. Should you have any reason to complain please let us know. Contact us.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other 
situation where you breach these conditions.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or 
claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of 
the English courts.
Entire Agreement
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and 
contemporaneous agreements between you and Fleetfield. Any waiver of any provision of the Terms of Service will be 
effective only if in writing and signed by a Director of Fleetfield.
fleetfielddirect.co.uk knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy. By visiting fleetfielddirect.co.uk,
you are accepting and consenting to the practices described in this Privacy Policy.
Controllers of Personal Information:
Any personal information provided or to be gathered by fleetfielddirect.co.uk is controlled by Fleetfield Chemical Co. Ltd, Unit 1 Norfolk Bridge Court, Warren St. Sheffield, S4 7WT.
Collection and Use of Personal Information About Customers:
The information we learn from customers helps us personalise and continually improve your shopping experience at fleetfielddirect.co.uk. We use the information to handle orders, deliver products and services, process payments, 
communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us . We also use this information to improve our store and platform, prevent or detect fraud or 
abuses of our Web site and enable third parties to carry out technical, logistical or other functions on our behalf.
Here are the types of information we gather:
Information you give us: we receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our 
Automatic information: we receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses 
fleetfielddirect.co.uk. A number of companies offer utilities designed to help you visit Web sites anonymously. Although we will not be able to provide you with a personalised experience at fleetfield.co.uk if we cannot recognise 
you, we want you to be aware that these tools exist.
What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Basket.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, 
cookies allow you to take full advantage of some of fleetfielddirect.co.uk's most innovative and useful features and we recommend that you leave them turned on.
If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
Does fleetfielddirect.co.uk Share the Information It Receives?
Information about our customers is an important part of our business and we are not in the business of selling it to others.
Agents: we employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, 
analysing data, providing marketing assistance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, 
they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
Protection of fleetfielddirect.co.uk and others: we release account and other personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to 
protect the rights, property or safety of fleetfielddirect.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, 
this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.
With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy 
Policy and as permitted by the UK's Data Protection Act.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof 
of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
What Choices Do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase. 
If you do not want to receive e-mail or other mail from us, please click here.
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. 
Conditions of Use, Notices and Revisions
If you choose to visit fleetfielddirect.co.uk, your visit and any dispute over privacy is subject to this Privacy Policyand our Conditions of Use, including limitations on damages and application of the laws of England. If you have any 
concern about privacy at fleetfielddirect.co.uk, please send a thorough description to sales@fleetfielddirect.co.uk and we will try to resolve it.
Our business changes constantly and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site 
frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change 
our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.